View Point Health, a Total Care Perspective

FAQs

About Us

Q. How do I get an appointment at View Point Health?
A.  If you are not receiving services from View Point Health at this time, you can walk-in to the Lawrenceville Center, Norcross Center, Rockdale Center and Newton Center from 8:00 am – 2:00 pm Monday – Thursday, and 8:00 am – 1:00 pm on Friday for an initial intake.
B.  If you are receiving services from View Point Health and need to schedule an appointment, you can call 678-209-2411.

Q. What do I need to bring on my first appointment
A. Bring your Social Security card, Driver's License, proof of address, proof of income, Medicaid or Medicare card and verification of lawful presence in the U.S.

Q. Is View Point Health a private agency?
A. No, View Point Health is a public agency created by state law to provide mental health, developmental disabilities, and addictive diseases services.

Q. Will there be a fee for the services I receive?
A. Yes. View Point Health fees are established by the State of Georgia on a sliding scale based on family size and amount of income. See:  Agency Fees.

Q. What insurance does View Point Health accept?
A.  View Point Health accepts the following insurances: Aetna, Ambetter, Amerigroup, Blue Cross Blue Shield, Cenpatico/Peachstate, Humana, Tricare, United Behavioral Health, and Wellcare/Peachcare. Please contact us at 678-209-2411 to discuss/confirm where you can receive these services.

Q. When is my payment due?
A. Payment is due at time of service.

Q. The court ordered me to receive services. Will the court pay for my care?
A. Under most circumstances, you are required to pay for services ordered by the court. If you have questions, please contact the court.

Q. Where will I get my medications?
A. View Point Health provides limited pharmacy services at some sites. View Point Health fees are established by the State of Georgia on a sliding scale based on family size and amount of income. See:  Agency Fees.

Q. What if I have a concern or want to make a complaint?
A. If you feel that any of your rights have been violated or denied, please take the following steps:

  1. Talk with your service coordinator to discuss your concerns for a solution.
  2. If you cannot reach a solution with your service coordinator, or if you do not feel comfortable talking with him/her about your concerns, ask to speak to his/her supervisor or to the director of the program.
  3. If your concern/complaint has still not been resolved, then you may wish to file a formal complaint with the Client Rights Representative through the Executive Director's Office at 678-209-2382.

Q. How do I make a suggestion or compliment?
A. You can enter your suggestion, complaint, or compliment on one of the automated forms under Client Feedback on the internet.  The forms are located on the View Point Health home page "Client Feedback Form" and once submitted will be reviewed by the Center Director and the Continuous Quality Imporvement team.   OR.....
B.  Each program has Customer Feedback Cards that are bright yellow in the front office area and in offices.  You can complete the card with your suggestion, complaint or compliment and place it in the Customer Feedback Box.  Your comment will be reviewed by the Center Director and the Continuous Quality Improvement team.

 

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